Privacy Policy

This Privacy Policy describes how Web AG, a brand operated by AllerGuard LLC ("Company," "we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website or interact with our services. By accessing this website or submitting information through our contact forms, you acknowledge that you have read and agree to this Privacy Policy. Use of this website is also subject to our Terms & Conditions.

1. Information We Collect

A. Information You Provide

When you submit a contact or quote request form on our website, we may collect:

• First and last name
• Email address
• Phone number (optional)
• Information about your business and project needs
• Service interest (e.g., which package you are inquiring about)

B. Automatically Collected Data

When you visit our website, we may automatically collect limited technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring URLs

We use Google Analytics to collect anonymized traffic and usage data to help us understand how visitors interact with our website. Google Analytics may use cookies to collect this data. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

C. Cookies

Our website may use cookies and similar tracking technologies to analyze traffic and improve user experience. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain functionality of the website. We do not use cookies for advertising or to track you across third-party websites.

D. Payment Data

All payments are processed securely through Stripe. AllerGuard LLC does not store, access, or retain your credit card numbers or other sensitive payment details. Payment data is handled entirely by Stripe in accordance with their privacy policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Communicate about your project, including timelines, deliverables, and updates
• Process payments and manage service agreements
• Send marketing or promotional communications about our services, where you have not opted out
• Improve our website and services based on usage data
• Comply with applicable legal obligations

We do not sell or rent your personal information to any third party. You may opt out of marketing communications at any time by contacting us at the email address below.

3. Sharing of Information

We share your information only as necessary to operate our business and provide our services. We may share information with the following trusted third-party providers:

• Netlify — our website hosting provider, which processes contact form submissions. Form data is transmitted to us via Netlify's form handling service.
• Google — for analytics (Google Analytics 4) and business email communication (Google Workspace).
• Stripe — to securely process payments.
• SMS/Text messaging provider — we may use a third-party service to send text message communications related to your project or inquiry, where you have provided your phone number and consented to receive such messages.
• Law enforcement or regulatory authorities — if required by applicable law, court order, or governmental authority.

We do not sell personal data as defined under California or other applicable state privacy laws.

4. Data Retention

We retain personal information only as long as necessary to provide our services, respond to your inquiries, and comply with legal obligations. Specifically:

• Contact form submissions — transmitted to us via Netlify and stored in our business email. We may retain these for client service records and can delete them upon request.
• Project communications — emails and messages related to your project may be retained for the duration of our business relationship and for a reasonable period thereafter.
• Payment records — Stripe retains transaction records as required for financial and legal compliance. We do not independently store payment information.
• Analytics data — Google Analytics collects anonymized data that cannot be used to personally identify you.

Upon a verified deletion request, we will remove your personal information from our business systems to the extent technically and legally possible. Some data may be retained by third-party providers subject to their own retention policies.

5. Your Rights

Depending on your state of residence, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of your data (we do not sell data)

To exercise any of these rights, please contact us at the email address listed below. We will respond to verified requests within a reasonable timeframe.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. You use this website and submit information at your own risk. We cannot guarantee absolute security.

7. Children's Privacy

This website and our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

8. Location of Users

Our website and services are intended for users located in the United States. If you are accessing this website from outside the United States, please be aware that your information may be transferred to and processed in the United States.

9. Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit. Neither AllerGuard LLC nor Web AG endorses or assumes responsibility for any content, products, or services available through third-party links.

10. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to request access to your personal information, request deletion, and opt out of the sale or sharing of your data. AllerGuard LLC does not sell your personal information. To make a request or for more information, please contact us at the address below.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of this website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: